Citizen Interface

Apply for New Connection

Please deposit A&A form and Test Report duly filled ,in the respective sub-division of your area along with other related documents like 'No objection certificate' from the MC/NP or respective authority. These forms are also available at respective Sub-division office.

A&A form has been revised on 26.10.2016 to make the form simple & has been bifurcated to 2 categories as under:-

i) A&A Form for Domestic Category Consumers Form No. CS-1(a).

ii) A&A form for other than Domestic Categories Form No. CS-1(b).

Checklist of documents to be submitted by applicant for release of new connection

Apply for Power Availability Certificate(PAC) -

Frequently Ask Questions (FAQ)

Have you any complaint?

Regarding Low/ high voltage/Interruption/Failure of Supply ?

Form-II

Regarding new connection/Extension in Load ?

Form-IV

Regarding Disconnection/ Reconnection/ discrepancy in bill ?

Form-III

Uniform criteria for rating of all category of consumers

These forms are also available in respective Sub-division/Section/Complaint office on demand free of cost. Please ask for Complaint Reference Number, Date and Time at the time of Lodging the Complaint.)

In Case of Non-attendance of Complaints ?

Write to Next Higher Authority

Form-V

For not keeping special appointment

Form-VII

For appeal before the appellate authoity

Form-IX

Check for Schedule of

For tariff/ load related enquiries contact :Chief Engineer (Commercial)(0177-2656624)

cemm@hpseb.in

For Assistant Engineer (Tariff)(0177-2656022-26, extension 365)

aetariff@hpseb.in

Standard of Performance regulations,2010

View Download

Click Here for Guidelines for Establishment of Forum for Redressal of Grievances of the Consumers) Regulations, 2003 (Forum, Chairman & Members)

Download

For Notification issued by HPSEB regarding constituting the "Dispute Settlement Committee" Click Here

Download

Right to Information Act 2005

Download

Consumer Services to Senior Citizens

Download
Payment through RTGS/NEFT
Instruction regarding online payment of Electricity Bills through RTGS/NEFT Mode dated 01.04.2019
Instruction regarding depositing of Electricity Bills through RTGS.. Dated 29-06-17
Instruction regarding depositing of Electricity Bills through RTGS/NEFT.. Dated 13-06-17
Instruction regarding depositing of Electricity Bills through RTGS.. Dated 16-10-12
Instruction regarding depositing of Electricity Bills through RTGS.. Dated 02-03-12
Instructions regarding depositing of Electricity Bills through RTGS Dated 16-11-11
Electricity Duty
Reduction in Electricity Duty  with effect from 01.04.2016 .. Dated 20.07.2017
Reduction in ED for Industrial consumers. dated 01/04/2014
Electricity Duty regarding Exemption of 5% for a period of 5 years to all new industrial...
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